Terms & Conditions

Payment, Returns & Security

All prices are quoted in English Pounds Sterling. There are three payment options, depending on how the order is originated:-

Payment By Debit/Credit Card

We accept all main Credit and Debit cards

For your protection & peace of mind, we have elected to outsource the processing of debit/credit card payments to Stripe – the worlds leading online payment processing company.

We are therefore never in possession of any of your debit or credit card information, which is only ever entered on a secure payment processing inputs hosted by Stripe.

ApplePay and GooglePay

Also provided by the Stripe payment gateway.

Returns Policy

Order Cancellations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from SPRX for a full refund.

Faulty Item
If the item you received is faulty, please contact customer care on help@sprx.store quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please note: In this case the full reasonable cost of returning the goods will be met by us

Important!
Exclusions to Distance Selling Regulations.
Bespoke items & products exceeding 2.5 metres in length requiring a tailored delivery service to be arranged for your address, do not fall under UK Distance Selling Regulations and can not be refunded. Please ensure that when ordering these products that you are certain they are what is required.

SPRX
40 St Catherine’s Crescent
Whitnash
Leamington Spa
CV31 2LA

 

All orders placed by you and purchases of goods from us via our website or by such other means as we may permit are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you in another way, at which point a legally binding contract is constituted between you and us.

The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.